FUNDAMENTALS OF STAKEHOLDER ENGAGEMENT PROCESS AND MANAGEMENT

Live-Online Training: N145,125
Classroom Training: N 220,375
3 - 4 participants: 5% discount
5 or more participants: 10% discount

(Available also for Customised Training by Duration, Venue & Fee)

Justifying the Training

At the base of a project or programme, Stakeholders are variously significant for the solid success. Management of these Stakeholders hinges on understanding the principles behind their behaviours and how to influence them for a project/programme execution success. That requires an ability to build strong relationships at all levels.

With this training course, you will learn how to analyse Stakeholders, how to collaborate with them, gain their buy-in and cooperation, manage their expectations, and enhance trust all round.

From time to time you will need to adjust your approach to challenging behaviours of Stakeholders. Missing on this can elevate waste often caused by decision-making delays and objections. Exceptional skills in Stakeholder engagement will effectively take care of this.

Course Contents

DAY ONE

Stakeholder Identification Process

• Definitions - Corporate Stakeholders

• • Customers stake
  • Employees stake
  • Investors stake
  • Suppliers and Vendors stake
  • Financiers
  • Associations
  • Government Stakeholders
  • Community Stakeholders

Stakeholder Engagement

• Skills in Stakeholder Engagement
• Stakeholder Powers
• Roles identification
• Expectations and deliverables
• Legal issues
• Moral issues
• Culture issues
• Conflict prevention/handling

Corporate Social Responsibility (CSR)

• What Should Stakeholders Gain?
• • Physical/Functional gain
  • Emotional gain
  • Social gain.

CSR Planning

• Objectives
• Strategy
• Return on Investment.

Stakeholder Management Planning

• Balanced Scorecard approach

• Canvas approach.
  

DAY TWO

Agreeing Assignment Execution Order and Control

• Project/Programme Focus – what is key, what is not
• Lead measures for key focus
• Scoreboard for key focus
• Accountability

Stakeholders Involvement in Project/Programme Challenges

• Financing
• Scheduling
• Setting achieving milestones
• Scope creep
• Conflict of interest

Stakeholder Management Skills

• Stakeholder analysis: Power/Interest grid
• Prioritizing critical stakeholder requirements
• Professional competence
• Periodic touch-base sessions.

DAY THREE

Attaining Success in the Management of Community Relations

• • Community Issues:  varied demands – employment, wide range peculiarities
  • Host Community communications
  • Documentation and reporting
  • Memorandum of Understanding

Influencing Skills

• Motivation
• Consultation and issues identification
• Dispute and negotiation
• Involvement and tact
• The mutual-gains approach

Stakeholder Collaboration

• Friend or foe
• Continuous learning
• Improving collaboration.