DEVELOPING COMPETENT AND FUNCTIONAL COMMUNICATIONS

Live-Online Training: N145, 125
Classroom Training: N 220,375
3 - 4 participants: 5% discount
5 or more participants: 10% discount

(Available also for Customised Training by Duration, Venue & Fee)

 Course Contents

DAY ONE

Variety of Communication

• Skills for face-to-face
• Use of body-language
• Skills for telephone communication

Formal and Informal Communication

• Planned communication- meetings, conferences, presentations
• Casual communication – face-to-face conversation, phone calls, emails.

Communication Structures

• Downward communication
• Upward communication
• Lateral communication.

Situational Leadership Communication

• Communication that tells/directs
• Communication that sells
• Communication that collaborates
• Communication that delegates
• Communication in situations of crisis
• Intelligent delivery of bad news
• Communication clarity: speaking in specifics, generalities, and ambiguities.

DAY TWO

Applying Emotional Intelligence for Communication

• Communicating with motivating language
• Use communication to create rapport and build trust
• Credible communications and communicating to be credible
• Caring communication styles
• Communications that motivate.

Communication to Create Employee Engagement

• On-going Communications:

• •  what the employee gets
  •  what the employee gives
  •  a sense of belonging
  •  employee perception of growth and development.

• Communications styles of a change leader
• Communicating as a team leader
• Discretionary communication

Communication Skills and Stakeholder Management

• Why effective communication is important to Stakeholder Management
  • Communication with stakeholders
  • Decision-makingand problem solving
  • Enhanced image for the employee and the organization.

DAY THREE

Writing Competently for Effective Communication

• Planning the writing
• Organising thought before writing
• Researching for facts

Today’s Communication Technology Tools

• The internet
• Social Media
• Direct Message (DM)
• Instant Message (IM)
• SMS Text Messaging
• Emails