COACHING AND MENTORING SKILLS

Live-Online Training: N 145,125.00
Classroom Training: N 220,375.00
3 - 4 participants: 5% discount
5 or more participants: 10% discount

(Available also for Customised Training by Duration, Venue & Fee) 

Programme Description

Coaching can be a game changer for employee retention, productivity, efficiency, and effectiveness, as well as for preparing mid-level managers for top leadership positions.

As pressure on today’s managers continues to grow, getting the very best out of people becomes even more critical. Coaching is a cost-effective form of employee development.

But what is observed in many situations is unstructured coaching arising from a poor understanding of or skills in the coaching process.

Course Objectives

By the end of this training, participants will:

• Be able to identify strengths and weaknesses in specific coaching styles
• Be able to influence employee job performance using the model for effective coaching meetings
• Measure progress by comparing skills after training to those before taking an assessment
• Be able to describe the attitudes and skills which underpin good coaching and be able to apply them
• Be able to confidently adopt a more effective style of management
• Be able to develop motivated teams which take more responsibility for and relish involvement in team objectives.

Course Contents

DAY ONE

Coaching

• What is Coaching?
• • Definition of Coaching
  • Success factors in coaching
  • Benefits of Coaching
  • Competencies of an effective coach.
• The different coaching models

Mentoring

• What is Mentoring?
• Mentoring and Coaching – the Differences
• The Four Types of Mentoring
• • Development mentoring
  • Sponsorship mentoring
  • Executive mentoring
  • Reverse mentoring
• Why Mentoring and Why Now?
• Uses of Mentoring
• • Career development
  • Dealing with change
  • Establishing values
• Benefits of Mentoring
• • For the Mentee
  • For the Mentor
  • For the Organisation
• Mentoring and Counseling.

 DAY TWO

The Coaching Process

• Coaching through Improved Communication and Participation
• •  Listening
  •  Questioning
  •  Feedback

·          Coaching by Providing Clear Direction

• On-the-job Coaching
• •  Building the employee’s self-esteem
  •  Steps to coaching on the job
• Removing barriers to performance

- Warning signals

- Steps to address performance problems.

• Developmental Feedback

The Mentoring Process

• Electing to be a Mentor
  • Knowledge
  • Experience
  • Personal qualities
• Finding a Mentee
• Mentees Expectations
• • The challenge
  • The responsibility
  • The confidence
• Identifying Areas for Development
• The 3-Stage Model
• • Exploration
  • New understanding
  • Action planning
• Facilitating Learning
• The Learning Cycle.

 DAY THREE

Working Together for Success

• Meetings
• •  Preparation
  •  Time
  •  Confidentiality
• Relationship Dimensions
• Maintaining the Relationship
• •  Mentor’s role
  •  Mentee’s role
• Critical Success Factors
• •  Establishment of corporate purpose
  •  Designing the scheme
• Evaluating the Results in the Organisation
• •  Mentoring supervision and support
  •  Things that can be counted
  •  Things that cannot be counted.